Return & Refund Policy

At Adel Scent, we strive to ensure every customer has an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days from the date your order is delivered.

To qualify for a return:

• The item must be unused and in its original condition.
• It must be returned in its original packaging.
• Proof of purchase is required.

Products that have been opened, excessively used, or damaged after delivery are not eligible for a refund.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

Our support team will review your request and provide the most appropriate solution as quickly as possible.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been dispatched, it can no longer be canceled and must follow our standard return procedure.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error made by Adel Scent or a defective product.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

ADEL SCENT

MARTINEZ AERONEXUS LLC
Registration Number: 1406496.06

900 Walnut Street
Winchester, KY 40391
United States

Website: adelscent.com
Email: support@adelscent.com
Phone: +1 646 781 9348

Our customer support team is available Monday to Friday, from 9:00 AM to 6:00 PM (EST).